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Ofcom receives 50 complaints a month from people struggling to extract their MAC code.
EE’s landline and broadband services received more complaints per customer than any of its rivals, for the last three quarters in a row.
Each summit will be a participatory, all-day session with lunch provided.
Reforms of mobile phone contracts will be unveiled next month to make it far easier for users to switch suppliers if they are unhappy with network performance or customer service.
Ofcom will tell firms to abolish hidden charges and penalties and to hasten the transfer of numbers to new networks.
Customers said it was too difficult to leave, and that complaints were handled badly.‘Exiting a contract should be swift, easy and transparent, to allow consumers to exercise their choice and switch to another provider without undue hassle if they wish.’ Ofcom is likely to pile pressure on companies to hand customers the PAC codes they need to move suppliers much faster, and to cut the amount of time they have to spend on the phone to call centres.
It is also likely to cut the early-termination fees in many cases.